No Code Website BuilderLast updated: 6 september, 2026
How do our products get shipped to our customers?
Please allow 1-2 business days processing time for your order to be shipped. During holidays orders can experience delays to be processed.
If invalid information is provided we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days if invalid information is provided.
***(Note: All shipping addresses are verified through US postal service, if you are unsure of your shipping address, please refer to USPS.com, this does not apply to international orders.
We ship Monday-Friday, excluding weekends and USA holidays.
EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS OR POSTAL HOLIDAYS.
**NeuroQuiet is NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for USPS Guarantees.
Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. NeuroQuiet is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products a refund will not be initiated until the product is received and reviewed by NeuroQuiet team.
United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS. In case of delays or any situation with your delivery please contact neuroquiet.com. NeuroQuiet is not responsible for any lost, stolen or delayed packages.
***(Note: On very rare occasions international shipping to some countries can take 4-6 weeks. In severe cases 8-12 weeks. NeuroQuiet is not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.)
Due to high order volume a customer's order goes directly into our fulfillment center to be processed. If the customer contacts within 24 hours after they purchased they can cancel their order. If the customer contacts after 24 hours of purchase time then they will not be able to cancel their order. If your order is already processed or has already shipped, we cannot cancel the order. Customers will need to either refuse the package and immediately notify neuroquiet.com the date it was refused or return the package with a valid tracking number and notify us with said tracking number so we can verify. Once we receive the package back to our warehouse and review we will be able to provide a refund.
It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with a re-ship or refund.
In the event a customer’s tracking number states delivery was made to the customer's address, NeuroQuiet does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company USPS for assistance.
In order to obtain your full refund for your bottle(s) you must return all bottles be they empty, full or partially full (and including any “bonus” or “free” bottles as paper of your order) back to our fulfillment center at the address listed below, within sixty (60) days of the date you originally ordered the product along with a written or printed note- inside the package- with the following information clearly written:
Your Order ID (Found in your receipt)
Your Full Name, and Full Address where the shipment was received Your Email Address and Phone Number Your original packaging slip (if available)
***(NOTE: Failure to return all bottles will result in a partial refund.)***
In order for your full refund to be processed the product must arrive at our fulfillment facility within sixty (60) days of the original purchase date. Failure to include all bottles purchased be they empty, full or partially full (including any “bonus”, “free” or “gifted” bottles), or failure to clearly write your order details as specified above so that a member of our fulfillment center staff can clearly read and allocate your return will both result in our inability to refund you. You pay for the return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.
All returns need to be shipped via USPS to the following address:
NeuroQuiet
19655 E 35th Dr #100, Aurora CO 80011, USA
You must provide a tracking number for your return. Failure to send a tracking number can delay your return being reviewed.
By ordering through our website you are bound to the Terms and Conditions
neuroquiet.com
If you have any questions, please let us know at neuroquiet.com.
Returns
If you are unsatisfied with your product for any reason you will have 90 days from the date of purchase to return the product and request a refund. You may return any Product (as defined below) purchased on neuroquiet.com in accordance with the terms below:
A return authorization must be requested and approved within 90 days of your date of purchase. You must contact us at support@neuroquiet.com to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return. You will have to pay for shipping.
You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
For your convenience, the return address for NeuroQuiet is: 19655 E 35th Dr #100, Aurora CO 80011, USA
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@neuroquiet.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@neuroquiet.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 90 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service at support@neuroquiet.com
We welcome questions, feedback, and suggestions from our readers.
If you'd like to get in touch regarding our content or have questions about the information published on this website, please visit our Contact Us page or send us a message using our contact form.
We appreciate your visit and thank you for making us part of your wellness research journey.
Email: support@neuroquiet.com
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